Catalogue MakerTaking orders on WhatsApp without mistakes
Most mistakes in small-shop orders come from messages that are unclear or lost. A short routine fixes both.
The routine
- Receive. The order link sends you a message with each item, quantity and total. If a customer messages in their own words, copy it into a list.
- Check. Is every item in stock? Is the address clear? Is the price right?
- Confirm. Reply with the list, the total, the delivery charge, the time and how to pay.
- Take payment as you agreed: UPI before dispatch for new customers, cash on delivery for regulars if you accept it.
- Pack and check. Tick the list while packing.
- Deliver and close. Mark the order done and thank the customer.
A confirmation message
Hello [name], your order: [items]. Total [amount] including delivery. We will deliver on [day] by [time]. Please pay by UPI to [UPI id] and send a screenshot. Thank you! - [shop]
A tidy order list
Keep one place for the day's orders: a notebook, a note on your phone or a sheet. Columns: time, name, phone, address, items, total, paid, delivered. Check it at closing time for anything left undelivered.
Payments
Check money in your own bank app, not only a screenshot. Never give a customer your card details, PIN or OTP, and never click a payment link you did not make yourself. For tax and billing rules, ask an accountant; the free invoice makers at Nivesh Sahayak help you give a bill.
Problems
- Out of stock: tell the customer at once and offer a substitute or a delay.
- Wrong item sent: apologise, collect it and send the right one without argument.
- Customer not at home: call first, and say how long you wait.
Common questions
Should I take cash on delivery?
It helps with trust but adds the risk of refusals. Many small shops take it only from known customers or for small orders.
How do I avoid double orders?
Confirm each order with the list and total. If a customer sends the same list twice, reply to the first and ignore the second.
Keep going
Photos stay in your own browser. The order link holds the item names, prices and descriptions but no photos, and orders go only to the shop's WhatsApp. Example items and prices are made up. No tax or food rules are stated here: check them where you live. Checked 14 November 2026.